Accounts: Email Clients

Email client programs (such as Outlook, Eudora) are used to send and receive messages using ISMail, and to control whether messages are stored temporarily or permanently on the ISMail server.

Setup instructions for email clients are given below.

Instructions are also provided for:

• ISMail servers setup with domains using port forwarding,
• ISMail servers requiring access by an IP address (due to router limitations).

EMail Client Account Setup:

To setup a email client program account, open the account section of the email client program's configuration menus and create a new email client account. Enter:

• User Information: the identity of the person associated with the account and the email address (e.g. user@mydomain.com)
• Server Domain Information: the incoming and outgoing mail server domain names (e.g. mydomain.com)
• Server Login Information: the account name combined with an '@' (or '%') character and the domain name (e.g. user@mydomain.com or user%mydomain.com), and password of the corresponding ISMail account

This process should be repeated for each account to be setup for the domain.

Example 1: Microsoft Outlook or Outlook Express

To setup an email account, run Outlook or Outlook Express and:

1. Select 'Tools->Accounts', then click 'Add->Mail'
2. Enter the name you wish to appear on mail messages (Display name) and click 'Next'.
3. Enter the email address for this name (E-mail address) and click 'Next'.
4. Choose the mail server you wish to use (POP3 or IMAP), and enter your domain name as both the incoming and outgoing mail server names (e.g. 'mydomain.com'). You do not need to enter a 'www' for either entry. You do not need to enter a 'pop3' or 'mail' prefix to the domain name for either entry unless your System Administrator instructs you to do so. Click 'Next'.
5. Enter the account name (fully qualified user name) as:
   • user name, '@' (or '%' character), domain name
     (e.g user@mydomain.com or user%mydomain.com)
6. Enter the account password. Click 'Next'.
7. Choose your type of internet connection and click 'Next'.
8. Click 'Finish'.
9. Then, set the account to use SMTP Authentication to send messages by selecting 'Tools->Accounts'
10. Select the 'Mail' tab, choose the account name, and click 'Properties'
11. On the 'Servers' tab, under 'Outgoing Mail Server', check the box marked 'My server requires authentication'. Click 'Apply' and 'OK'.

To edit an existing email account, run Outlook or Outlook Express and:

1. Select 'Tools->Accounts'
2. Select the 'Mail' tab, the account name, and click 'Properties'.
3. The 'General' screen controls the name used to refer to the account, the name displayed in email messages, and the email address. The checkbox which states 'Include this account when receiving mail or synchronizing' must be checked in order to receive messages in this account.
4. The 'Servers' screen controls the:

• names of the incoming and outgoing mail server names (which are normally just the domain names)
• Incoming Mail Server 'Account name' (fully qualified user name such as user@mydomain.com or user%mydomain.com)
• Outgoing Mail Server 'My server requires authentication' option which in nearly all cases must be checked in order to send messages

EMail Client Account Setup: Domains using Port Forwarding

Port forwarding is a DNS service feature that redirects requests for the default web server port of a domain to another domain and a different port. Port forwarding is used when the server machine is running a web server and the default port (port 80) can not be accessed from the internet.

A typical port forwarding service might redirect requests for 'mydomain.com' to 'www2.mydomain.com:81' (the domain 'www2.mydomain.com' on port 81). Because port forwarding can interfere with access to the original domain ('mydomain.com') even on ports other than 80, the domain name used by email clients to access the mail servers may need to be set to use the 'forwarded' domain name.

Example 2: Microsoft Outlook or Outlook Express (port forwarding)

To setup an email account, run Outlook or Outlook Express and:

1. Select 'Tools->Accounts'
2. Click 'Mail'
3. Select the Server name and click 'Properties'
4. Choose the 'Servers' tab
5. For 'Incoming mail' enter the forwarded domain name (in the hypothetical case above this is 'www2.mydomain.com')
6. For 'Outgoing mail' enter the forwarded domain name (in this hypothetical case above this is 'www2.mydomain.com')
7. Click 'OK' and 'Close'

Note that port forwarding does NOT affect the ISMail domain names since these names are how internet users will view the ISMail server. Port forwarding also does NOT affect any user names (Account names) since these are actual email addresses used in email messages.

EMail Client Account Setup: Accessing Domain by IP

Certain network configurations (or routers) require that the IP address of the mail servers be used instead of the domain name. For example, some routers block access from a machine on a LAN to a server on a LAN using a domain name (this is because they can not make a connection from the LAN 'out' to the domain's IP address, which is the external IP of the router, and then back 'in' to the server machine on the LAN).

In this case, the IP address of the mail servers can be used so long as both the email client machine and the mail servers are located on the LAN and the IP addresses do not change.

Example 3: Microsoft Outlook or Outlook Express (accessing domain by IP)

To use an IP to access mail servers:

1. Select 'Tools->Accounts'
2. Click 'Mail'
3. Select the Server name and click 'Properties'
4. Choose the 'Servers' tab
5. For 'Incoming mail' enter the IP of your server machine (the IP may be found by rolling the mouse over the ISMail tray icon on the server machine)
6. For 'Outgoing mail' enter the IP of your server machine (the IP may be found by rolling the mouse over the ISMail tray icon on the server machine)
7. Click 'OK' and 'Close'